We always brag about how great the chefs are at Disney restaurants. On our recent trip to Disney Land (July-August), on our last day of a great trip thus far. We were going to eat breakfast, go to Downtown Disney and then catch our flight home. The unthinkable happened at the Storytellers Cafe while having breakfast. We were eating at one of the Disney Buffets, and like on many other occasions, the chef came out to write down our daughters food allergies. She is allergic to Peanuts, Tree-nuts, Eggs, and Dairy. A tall list indeed, but you have to remember that we have taken her to many Restaurants with Disney, including a Disney cruise and never had any issues.
This time however, the chef severed her something that had eggs in it, even though he had written down her allergies. My poor daughter had an allergic reaction in the restaurant. It wasn’t as bad as ones that she had in the past but she was in distress and did vomit multiple times, while we are trying to give her Benadryl. Disney did send a nurse and fire fighter to the scene.
The thing that really pissed me off, was that I had asked the waitstaff if the chef could come out and explain what it was that caused this. As a parent that is always on the lookout for things that she might be allergic to that may have changed or be something new. It took sending 4 different people to the kitchen, with each one promising to return before finally a different chef came out and admitted the mistake, stating that one of the items had eggs in it.
The manager told us that our meal was on them. Thanks for putting my daughters life at risk and giving us a free breakfast, jeesh. I thought for sure, this is Disney, someone will reach out to us and Disney would somehow make things right. Well they aren’t the company that I thought they were.